399bet game Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") apply to all services, products, and activities of the 399bet game platform. By visiting the website, registering an account, or participating in any game or betting activity, you are considered to have fully accepted these Terms.

These Terms apply to all persons who use 399bet game's services — whether directly or through a mobile application. These Terms shall be interpreted in accordance with the applicable laws and regulations of Bangladesh.

399bet game reserves the right to change these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the changes. It is therefore advised to review this page regularly.

2 Eligibility and Age Limit

To open an account and use services on 399bet game, the user must be at least 21 years of age. Opening an account or participating in any activity without age verification is strictly prohibited.

Information provided at the time of registration must be accurate and truthful. 399bet game has the right to suspend or close an account opened with false or incorrect information at any time, and the balance of that account may be forfeited.

Each person may open only one account.
If multiple accounts belonging to the same person are detected, all accounts will be closed.
Banned or self-excluded users may not register again.
Operating an account through any robotic software or automated process is prohibited.

3 Account Registration and Security

3.1 Registration Process

During account registration, the correct name, date of birth, mobile number, and email address must be provided. After completing registration, the mobile number must be confirmed via OTP verification.

3.2 Account Security

The user is fully responsible for keeping their account password and login details confidential. If someone accesses your account without authorisation, you must notify 399bet game's support team immediately. The user bears responsibility for any loss resulting from sharing login details with a third party.

3.3 Account Verification

For withdrawal processing or any other valid reason, 399bet game may request a national identity card or other documents to verify a user's identity. If the requested documents are not submitted within the specified time, the account may be temporarily suspended.

4 Deposit and Withdrawal Rules

4.1 Deposit

Accepted payment methods for deposits on 399bet game are: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount for each method is ৳200.

Deposited funds must come only from the account owner's own payment source. Deposits made through a third party are strictly prohibited, and 399bet game has the right to hold such funds.

4.2 Withdrawal

The same methods apply for withdrawals: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes.

Account verification must be completed before withdrawing. If the wagering requirements of any active bonus have not been met, the withdrawal process may be held.

5 Bonuses and Promotional Offers

399bet game offers various bonuses. Each bonus has its own wagering requirements and validity period, which must be read carefully before claiming the bonus.

5.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit will receive a ৳1,500 bonus and the total balance will be ৳2,500; to withdraw the bonus, ৳1,500 × 20 = ৳30,000 must be wagered.

5.2 Weekly Recharge Bonus

The weekly 399bet game recharge festival bonus offers up to 50% of any deposit each week, with a maximum bonus of ৳3,000. The wagering requirement is 18 times the bonus and the minimum deposit is ৳200.

5.3 General Terms for Bonus Use

Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements have been met.
Multiple bonuses cannot be active at the same time, unless specifically stated otherwise.
If any fraudulent activity related to bonuses is detected, the account will be closed and all bonuses and associated winnings will be forfeited.
399bet game reserves the right to change or cancel bonus offers.

6 Betting and Gaming Rules

All games and betting services available on 399bet game are operated in a fair and transparent manner. Each game has its own rules, which are displayed when playing the game.

6.1 General Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled.
If a bet remains incomplete due to a system issue, 399bet game will reassess and make a decision.
399bet game reserves the right to cancel bets placed due to technical errors or incorrect quotations.
A bet will not be accepted if the account does not have sufficient balance.

6.2 Sports Betting

For sports betting, bets must be placed before the event starts or before the designated cut-off time. If an event is postponed or cancelled, 399bet game will make a decision regarding the relevant bets in accordance with its own policy.

6.3 Live Casino and Slot Games

The outcomes of live casino games and slot games are determined entirely through a random number generator (RNG) or live dealers. 399bet game uses independent technology to ensure the impartiality of these outcomes.

7 Prohibited Activities

If a user is involved in any of the following activities, 399bet game reserves the right to immediately suspend or permanently close the account and forfeit all balances:

Using multiple accounts to take advantage of bonuses.
Participating in money laundering or illegal financial activities.
Attempting to access the platform through hacking, phishing, or cyber attacks.
Using bots or automation software to manipulate game outcomes.
Collecting or misusing another user's account information.
Operating an account under a false identity or placing bets on behalf of a third party.

8 VIP Program and Cashback

399bet game's VIP program has three tiers: Bronze, Silver, and Gold. The Bronze tier offers up to 0.4% weekly cashback, the Silver tier 0.8%, and the Gold tier 1.2% weekly cashback.

Weekly cashback is calculated based on the net loss for that week (total bets minus total winnings). Example: if a Silver member has a net loss of ৳20,000 in a week, they will receive a maximum of ৳20,000 × 0.8% = ৳160 cashback.

Changes to VIP tier are made at 399bet game's own discretion, and 399bet game reserves the right to change the terms of VIP benefits.

9 Privacy and Personal Information

399bet game collects, stores, and uses users' personal information. Details on how this information is used can be found in our Privacy Policy. By using the services, you also agree to that policy.

User information may be shared in a limited manner with third parties to meet legal obligations, prevent fraud, or ensure security. Information is not sold for marketing or commercial purposes.

10 Responsible Gaming and Self-Exclusion

399bet game is aware of the potential harms of gambling and encourages users to play responsibly. Gambling is a form of entertainment — it should not be treated as a source of income.

If you feel your gambling habits are getting out of control, please read our responsible gaming guidelines and consider the self-exclusion option. 399bet game offers deposit limit settings and self-exclusion facilities.

Once a self-exclusion request is made, the account will be deactivated for the specified period.
A request to reactivate an account while self-exclusion is active will not be accepted.
Keeping minors away from gambling is the moral responsibility of every adult user.

11 Account Suspension and Closure

399bet game may suspend or close an account without prior notice in the following circumstances:

Violation of any provision of these Terms.
Failure to verify identity or age.
Suspicion of fraudulent activity.
Direction from a legal or regulatory authority.
Account remaining inactive for an extended period.

Users may also request account closure at any time. All pending withdrawals will be processed before the account is closed, however bonus-related balances may be forfeited if the applicable conditions have not been met.

12 Support and Complaint Resolution

For any issue or complaint, 399bet game's support team is available 7 days a week, 24 hours a day via live chat and email in both Bangla and English. Support team email: [email protected]

After a complaint is submitted, 399bet game will review it and communicate a decision within a reasonable time. For general questions about complaints, please visit our FAQ section.

Once a dispute is resolved, both parties will be considered to have accepted that decision. If the matter becomes more complex, it will be resolved through applicable legal means.

13 Limitation of Liability

The 399bet game platform is provided on an "as is" basis. 399bet game is not liable for any loss caused by technical issues, internet disconnection, or failure of third-party services.

399bet game will not provide compensation for game outcomes or betting losses, as these are entirely chance-based and users participate voluntarily. The user knowingly acknowledges that there is financial risk involved in gambling.

14 Changes and General Provisions

399bet game may change any part of these Terms at any time. The date on which changes take effect will be shown on this page as "Last Updated". Continued use of the platform after changes will be considered acceptance of the new terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect. If these Terms are available in both Bangla and English, the Bangla version shall be considered authoritative.

To learn more about us and read details about 399bet game, please visit our About Us page.