Responsible Gaming —
The path to safe and aware betting
399bet game believes betting is a form of entertainment — not a solution to life's problems. On this page you can learn how to set your own limits, recognise warning signs, and get help when needed.
Online betting can be enjoyed responsibly when done in a planned and limited way. 399bet game always wants its users to play in a controlled and aware manner. Whether it is slots or live casino, ask yourself one question before each session: am I playing for fun, or in the hope of winning money back?
Responsible gaming means more than just setting a budget. It means keeping track of your time, resisting the urge to chase wins, and not trying to recover losses. Your 399bet game account includes several self-control tools — they are easy to use and can be activated at any time.
Our Terms and Conditions contain all the rules on betting in detail — it is a good idea to read the rules on bonuses, withdrawals, and account management beforehand. This helps avoid unexpected situations.
Betting should not be thought of as a way to earn a living. It is a form of entertainment — and like any entertainment, it has its limits. Money beyond your daily income should not be spent on betting. Avoid using bill money, family funds, or borrowed money for betting.
See our Privacy Policy to understand how your personal information and account activity are kept secure. Do not allow any third party access to your account.
Self-limit tools
These features are available in your 399bet game account to help you keep your playing in check.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once set, it takes effect immediately.
Session time limit
Set a limit on how long you play in one sitting. The session will end automatically once the set time is reached.
Temporary break
If you want to step away from betting for a while, temporarily close your account for anywhere from 24 hours to several weeks.
Self-exclusion
For a long-term break, you can permanently exclude yourself. Notifying support of this decision will put it into effect without delay.
Loss limit
Set up your session to stop automatically once you have lost a set amount — keep a clear head.
Betting history
Log in to your account to view a complete record of all your bets, wins, losses, and deposits — and assess your own activity.
Self-exclusion request
To exclude yourself temporarily or permanently, contact the support team with the details below.
Self-exclusion request
Fill in this form and send it to support, or contact us directly via 24/7 live chat.
Warning signs
If you experience any of the following, it is important to take notice. These are early signs that betting may be becoming a problem.
- Repeatedly returning to betting and depositing more and more in an attempt to win back lost money.
- Lying to or hiding your betting activity from family or friends.
- Trying repeatedly to stop betting but failing — feeling an uncontrollable urge to continue.
- Prioritising betting over work, studies, or family responsibilities.
- Borrowing money, dipping into savings, or spending money the family needs in order to bet.
- Feeling restless, angry, or low when you are unable to bet.
- No longer getting the same satisfaction as before — feeling the need to bet more and more to feel it.
- Continuing to bet even when it is affecting your sleep, eating, or health.
If you notice any of these signs in yourself, seek help without delay. It is not a sign of weakness — it takes courage to know yourself clearly.
Where to find support
Do not face it alone — reach out to someone close to you or seek professional help.
399bet game support
Our 24/7 live chat and email support provides assistance in both Bengali and English. Contact us directly for account limits, self-exclusion, or any other issue.
Family and close ones
Talking openly with a family member or a trusted friend is often the most effective step. They can stay by your side and help you make decisions.
Professional counselling
Mental health specialists and counsellors who work with addiction are available in Bangladesh. Contact a government hospital or a private counselling centre.
Seeking support means taking responsibility for yourself. The 399bet game support team responds via live chat at any time of day. You can also reach us by email — the address is in the footer below.
If someone you know seems to have developed a problem with excessive betting, give them the chance to talk rather than judging them directly. Professional counselling or family support tends to give the best results in these situations.
For more general questions, visit our FAQ section — it has answers to many questions about accounts, payments, and limits.
Some tips for healthy betting
Set a budget first: Before each session, decide — in your head or on paper — the maximum amount you will spend. Stop when that amount is gone — do not put in extra money hoping to win.
Set a time limit: Playing for a long stretch in one go reduces focus and increases the risk of poor decisions. Take a break every 30–60 minutes.
Do not bet on emotion: Betting when you are angry, upset, or have been drinking is not a good idea. Making decisions with a clear head is always better.
Enjoy a win and set some aside: Avoid the habit of putting everything back in after a win. Set aside a portion of your winnings.
Spend time on other activities: If betting becomes your only form of entertainment, spend more time on other hobbies or family activities.
Understand RTP: Every game has an RTP (Return to Player) rate. It shows the average return over the long term — it is not a guarantee of personal winnings.
Responsible Gaming FAQ
Frequently asked questions and answers