399bet game Privacy Policy
Your personal information is entrusted to us — a full description of how it is collected, where it is used, and how it is kept secure is provided below.
1. Introduction
399bet game ("we", "our", or "the platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information is collected about you when you use the 399bet game website, create an account, or participate in our services, how that information is processed, and what your rights are.
This Policy is an integral part of 399bet game's Terms and Conditions. By registering on our platform or continuing to use your account, you are considered to have fully accepted the terms set out in this Policy. Please read the Policy carefully, and if any part is unclear, contact our support team.
This Policy applies only to services operated under the 399betgame.cam domain. We are not responsible for the privacy practices of third-party websites or services.
2. What Information We Collect
2.1 Information Provided Directly by You
We collect the following information during account registration, identity verification, or transactions:
- Full name, date of birth, and gender
- Valid mobile number and email address
- National ID or passport number (for identity verification)
- Current and permanent address
- Mobile banking account details (bKash, Nagad, Rocket) and bank account details for deposits and withdrawals
- Messages or support requests you send for the purpose of communication
2.2 Automatically Collected Information
When you use our platform, the following information is recorded automatically:
- IP address and device type
- Browser type, operating system, and language settings
- Session duration, pages visited, and navigation patterns
- Login and logout times
- Game activity, betting history, and transaction details
3. Purpose of Using Information
The information collected is used for the following purposes:
- Account management and identity verification: Activating new accounts, OTP verification, and detecting suspicious logins.
- Processing financial transactions: Receiving deposits and processing withdrawals — via bKash, Nagad, Rocket, and bank transfers.
- Providing customer support: Resolving your questions and issues via live chat and email.
- Promotional communication: Informing you about bonuses and offers, subject to your consent.
- Platform improvement: Analysing user behaviour to improve service quality.
- Legal compliance: Maintaining records and preparing reports as required by applicable law.
- Ensuring security: Preventing fraud, money laundering, and unauthorised access.
4. Sharing Information with Third Parties
399bet game never sells your personal information for commercial purposes or rents it to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals.
- Technology service providers: Trusted partners involved in server hosting, data storage, and security analysis — who operate under strict confidentiality agreements.
- Legal authorities: In response to a court order or a lawful request from a government authority.
- Fraud prevention: When an attempt to harm our platform or other users is detected.
Every third-party partner is required to confirm that they will comply with our privacy standards. They may not use your information beyond the purposes we have specified.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files that our website stores on your device. They are used to remember your preferences, keep sessions active, and improve site functionality.
5.2 Types of Cookies We Use
- Essential cookies: For maintaining login sessions and security-related functionality.
- Functionality cookies: For saving your language preferences and customisation settings.
- Analytics cookies: To understand which parts of the site are used most — these do not identify you personally.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
6. Data Retention Period
We retain information for as long as your account is active and, after account closure, for as long as necessary to meet applicable legal obligations.
- Financial transaction records are kept for a minimum of five years.
- Identity verification documents are retained for a defined period after account closure.
- Support-related communications are kept for a minimum of two years.
- Analytics-related data may be kept in anonymised form for an extended period.
Once the defined retention period has passed, data is securely deleted or anonymised.
7. Security Measures
399bet game uses SSL encryption technology to keep your information secure during transmission. Our servers operate under industry-standard security measures.
- All sensitive data is stored in encrypted form.
- Access to critical parts of the platform is strictly controlled.
- Automated monitoring for suspicious activity is active.
- Regular security audits and vulnerability assessments are conducted.
- Payment information is not stored directly on our servers — once processing is complete, it is converted into a secure token.
However, transmitting information over the internet is not entirely without risk. Even with the highest level of precautions, we cannot guarantee 100% security. You are therefore advised to use a strong password and keep your account details confidential.
8. User Rights
You have the following rights over your personal information:
- Right to access: Request to know what information we hold about you.
- Right to correction: Let us know if any information is incorrect or incomplete so it can be corrected.
- Right to deletion: You may request that your information be deleted, provided it does not fall under a legal retention obligation.
- Right to restrict processing: In certain circumstances, you may impose a restriction on the use of your information.
- Right to portability: The ability to receive your information in a structured, readable format.
- Right to withdraw consent: For promotional communications, you may withdraw your consent at any time.
To exercise these rights, contact our support team. We aim to respond within 30 working days of receiving a request.
9. Third-Party Services and Links
The 399bet game platform integrates software from various game providers including Pragmatic Play, PG Soft, JILI, and Evolution. These game studios follow their own data processing policies for the functionality of their games. Responsibility for their privacy practices rests with them.
Once you follow a link to a payment gateway or financial institution, that site's own privacy policy applies. 399bet game is not responsible for information you provide on external sites.
10. Protection of Minors
399bet game is operated for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of account registration. If it is ever established that a person opened an account in violation of the age requirement, that account will be closed immediately and the associated information deleted.
For more details on responsible gaming, please read our Responsible Gaming page.
11. Policy Changes and Updates
399bet game reserves the right to amend this Privacy Policy due to service improvements, technological changes, or legal requirements.
For significant changes, you will be notified by email or through a platform notification. The updated policy takes effect from the date of publication. Continued use of the platform after a change is considered acceptance of the new policy.
To find answers to common questions, visit our FAQ page — it covers many questions about accounts, payments, and security.
12. Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us through the following:
Contact Details
Email:
Our support team is available seven days a week, 24 hours a day, in both Bangla and English. Live chat support is also always available.